STANDARD TERMS AND CONDITIONS
Last updated: June 22, 2024
1. General Conditions
1.1. These General Terms and Conditions are issued by Certificato-COC, located at Calle Quevedo N 8, puerta 5, 46001 Valencia, Spain. For any inquiries, please contact us via email at info@Papiere-COC.it
1.2. These General Terms and Conditions (hereinafter referred to as the "Terms") govern the relationship between Certificato-COC (the "Provider") and the customer (the "Customer") arising from the Certificate Service Agreement, under which the Provider agrees to supply and deliver a Certificate, and the Customer agrees to pay the agreed amount (the "Agreement").
1.3. The Agreement covers the provision of one of the following certificates:
- Certificate of Conformity (COC) for an imported vehicle.
- Certificate with complete details about vehicle registration.
- Partial certificate for additional homologation processes.
- Vehicle manual.
1.4. If no specific written agreement is made, the Agreement will be deemed formalized through the Provider's electronic system on its website: www.certificato-coc.it(the "Website").
1.5. These Terms detail the rights and obligations of the Provider and the Customer and form an integral part of the Agreement.
1.6. The Customer can be:
- A natural person over the age of 16.
- A legal entity that submits an electronic order for the delivery of a Certificate.
2. Electronic Order
2.1. An electronic order consists of a form submitted electronically containing the Customer's identification data and information about the vehicle for which the Certificate is requested.
2.2. By submitting an electronic order, the Customer agrees that electronic communication is valid and binding.
2.3. Each electronic order must include:
- Customer's name, address, email, and phone number.
- Vehicle information: type, make, country and year of first registration, and Vehicle Identification Number (VIN).
- Certificate delivery conditions and price, including shipping costs.
3. Provider's Rights and Obligations
3.1. The Provider agrees to:
- Deliver the Certificate based on the information provided.
- Comply with EU regulations for vehicle registration.
- Issue a fiscal document in electronic format.
3.2. The Provider reserves the right to:
- Require payment before proceeding with the delivery.
- Withdraw from the contract if payment is not received within the stipulated period.
4. Customer's Rights and Obligations
4.1. The Customer must:
- Provide accurate information in the order.
- Make payment within the agreed timeframes.
4.2. The Customer is entitled to a refund if the Certificate is unavailable.
5. Registration
5.1. Registration on the Website is optional. By registering, the Customer can save information for future orders and access exclusive discounts.
6. Payment Conditions
6.1. Accepted payment methods:
- Credit card (VISA, MasterCard, etc.).
- Bank transfer to Certificato-COC's account.
6.2. All payments must be made to the Provider's account, identified with the VAT ID: ESY7565422T.
7. Delivery Conditions
7.1. The delivery time varies depending on the type of vehicle and the country of first registration.
7.2. If the delivery time exceeds 21 business days, the Customer is entitled to a €50 discount.
8. Order Cancellation
8.1. The Customer can cancel the order before making the payment.
9. Data Protection
9.1. Please refer to our Privacy Policy for details on how we handle personal data.
For inquiries or support, contact us at info@Papiere-COC.de These Terms are valid from June 22, 2024, and apply to all orders made through www.certificato-coc.it